Privacy Policy

ProfilePrivacy Protection

A complete policy on how clonzone Inc. collects, uses, stores, and protects your personal information.

1About This Policy

Thank you for choosing clonzone. This policy details how clonzone Inc. ("we" or "the platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle we uphold, and we process certain necessary data to provide you with stable, efficient, personalized service.

By continuing to access and use the platform after reading this policy, you acknowledge and accept the data processing practices described herein.

2Data Collection Scope

To provide you with a complete and continuously improving service experience, we collect various types of information, primarily including the following:

2.1 Information You Provide Directly

  • Account information:Including your full name, email address, phone number, and password.
  • Identity verification information:When required by law or for security verification, we may require a valid government-issued ID.
  • Payment information:Including your payment card details and billing address (typically transmitted and processed securely by our payment partners).
  • Communications:Records of calls, live chats, and email exchanges with our support team.

2.2 Automatically Collected Data

  • Access logs and device information:Including your IP address, browser type, OS version, access times, and page navigation data.
  • Resource usage data:Compute usage records generated during your use of the cloud host (e.g., CPU utilization, memory usage, network traffic), primarily used for billing and service monitoring.

3Purposes of Data Use

We use collected information within lawful and reasonable bounds to ensure smooth operations, primarily for the following purposes:

  • Service delivery:Processing user orders, activating cloud host instances, and performing routine account management.
  • Security:Detecting and blocking fraudulent and abusive activities (including unauthorized mining and malicious attacks) to maintain platform security.
  • Continuous improvement:Analyzing user behavior data to continuously improve infrastructure resource scheduling and network access experience.
  • Legal compliance:Fulfilling tax reporting obligations, cooperating with regulatory audits, and complying with other legal requirements.

4Data Sharing Circumstances

To ensure normal platform operations, we may disclose certain information to third parties in the following circumstances:

  • Third-party service providers:Sharing necessary data with external organizations that support platform operations, including payment processors, data center operators, and analytics providers.
  • Affiliate sharing:Sharing data among clonzone affiliates to ensure consistency and continuity across products and services.
  • Legal requests:When courts, administrative authorities, or law enforcement agencies request data through lawful procedures, we will comply as required by law.
  • Corporate changes:In the event of a merger, reorganization, separation, or asset transfer, user data may be transferred as part of the business assets.

5Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to recognize your login status, store personalized preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, though this may affect certain platform features.

By continuing to use the platform after reading the above, you acknowledge and consent to our reasonable use of these tracking technologies.

6Data Security Measures

We implement industry-standard physical safeguards, technical security measures, and internal controls to protect the integrity and confidentiality of your data (e.g., HTTPS encryption, least-privilege access control).

Internet transmissions inherently carry security risks. We cannot guarantee the absolute security of all data transmissions — please be aware of and assess these risks accordingly.

7Your Rights

Under applicable law, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account dashboard. For anything you cannot handle yourself, please contact us through our official support channels.

Please note that we may need to retain certain historical data after account deletion for legal compliance or legitimate business purposes (e.g., dispute resolution).

8Policy Updates

We reserve the right to update this policy at any time due to business changes or legal requirements. For significant updates, we will notify you in advance via email or platform messages.

By continuing to access and use our services after a policy update takes effect, you acknowledge and accept the revised policy.

9Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy (including data access, correction, or deletion requests), please contact us through the following channels:

  • Email:[email protected]
  • Online ticket:Log in to your account and submit a privacy-related support ticket

We commit to providing a written response within 30 business days of receiving your request.