Question 1

How do I access the remote desktop via VNC?

Accepted Answer

VNC remote desktop lets you control your Mac directly on screen. Get your VNC details from your order: server IP, port, and password. On Mac: Open Finder, click "Go" → "Connect to Server", enter vnc://serverIP:port, then enter your password. On Windows: Download a VNC client such as RealVNC Viewer or TightVNC, create a new connection, enter the server address and port, then enter the password when prompted. We recommend saving your password on first login for quick access. VNC supports not only remote desktop control but also bidirectional file transfer and clipboard sharing.

Question 2

How do I connect to my server via SSH?

Accepted Answer

SSH is the most efficient way for developers to manage a remote host, ideal for automation scripts and batch operations. Find your order in the dashboard and note the host IP, SSH port, username, and password. Open a terminal and run: ssh -p SSH_PORT username@host_IP. On first connection, confirm the server fingerprint by typing yes, then enter your password. Both password and key-based authentication are supported. SSH key login is recommended for improved security — use ssh-copy-id to upload your public key. The standard port is 22; some nodes may use a non-standard port for security reasons.

Question 3

Do you provide dedicated physical machines or virtualized instances?

Accepted Answer

We rent out real, dedicated Mac mini physical hardware with no virtualization or resource sharing. Each customer has exclusive access to all hardware performance and full OS-level control. CPU, RAM, and storage are entirely yours and are not affected by other users. Physical isolation provides the most reliable guarantee for data security and service stability.

Question 4

Are network bandwidth and IP addresses exclusively allocated?

Accepted Answer

Each server comes with a dedicated fixed public IP and exclusive bandwidth, ensuring stable and predictable network performance. All hosts include a dedicated 1Gbps connection — your network is never affected by other users. A fixed IP makes it easy to configure firewall rules and DNS. All traffic is routed over high-quality international backbone lines for stable global access.

Question 5

How do I check service validity and renewal history?

Accepted Answer

The "Service Management" section in your dashboard provides full order lifecycle management: Status monitoring: deploying, running, suspended, expired — each status is clearly labeled. Time tracking: view activation date, expiry date, and remaining days at a glance. Billing cycles: daily, weekly, monthly, or quarterly billing available. Weekly, monthly, and quarterly subscriptions auto-renew by default; daily plans do not auto-renew. You can disable auto-renewal or change billing cycles at any time; changes take effect from the next billing period.

Question 6

Where can I view my host hardware and network configuration?

Accepted Answer

After logging in, go to "My Instances" to see the full configuration for each device: Hardware specs: processor model and core count, RAM, disk type and capacity, GPU model. Network details: dedicated public IP, bandwidth, VNC and SSH ports, data center location. Subscription info: service start date, expiry date, auto-renewal status. Expand an order to see credentials and operation history. We recommend checking resource usage periodically and adjusting your configuration as needed.

Question 7

How do I set up a Thunderbolt 5 multi-machine cluster?

Accepted Answer

This is an enterprise-grade solution for high-performance computing, physically connecting multiple Mac minis via Thunderbolt 5 to build a distributed compute cluster. Typical use cases: • Large-scale rendering for video post-production • Distributed training of AI models • Real-time stream processing of large datasets • Massive-scale CI/CD for iOS/macOS apps • Multi-user projects requiring ultra-fast shared storage. Configure 2 to 8 machines with all nodes co-located in the same rack to minimize latency. Our technical team will assist with architecture planning and performance tuning to maximize cluster performance.

Question 8

Which data center locations are currently available?

Accepted Answer

We currently operate five enterprise-grade data centers across Asia-Pacific and North America, covering core commercial markets. Available nodes: Singapore, Japan, South Korea, Hong Kong, and US West. Singapore, Japan, South Korea, and Hong Kong are optimized for Asia-Pacific users; US West serves North American users. All data centers meet Tier 3 standards with 99.9% availability. We recommend running a ping test to each node before ordering to find the best location for your needs.

Question 9

What is the best way to get support when I have an issue?

Accepted Answer

We offer a comprehensive multi-channel support system: 1. Online ticket (preferred): Log in and submit a ticket in "Help Center" — 2-hour response during business hours, 24-hour response at other times. 2. Email support: Send to support@clonzone.com — ideal for complex technical issues, typically replied within 4–8 hours. 3. Urgent escalation: For critical failures (e.g., unable to connect, data issues), include "URGENT" in the ticket title for priority handling. To speed up resolution, please include your order number, a detailed description, and any relevant screenshots or logs.

Documentation & FAQs

Comprehensive Technical Assistance

Submit a Ticket

Email Support

All Set?
Start Your Cloud Mac Experience Now

Documentation & FAQs

Comprehensive Technical Assistance

Submit a Ticket

Email Support

All Set?Start Your Cloud Mac Experience Now

All Set?
Start Your Cloud Mac Experience Now